Access the guide menu (by pressing the Xbox button on your controller), and then you can find the options for resetting your console by navigating to ‘Settings’, then ‘System’, then ‘Console info’. If that doesn’t work, resetting your Xbox One is the next option. READ MORE: How to fix the black screen of death on Xbox One Resetting your Xbox One console The Xbox One is not designed to perform in a vertical position, so place the console horizontally on a flat and stable surface to improve the disc drive’s performance. The position of the console may also be causing problems with the disc reader.

Insert your disc again and wait for a few seconds to check if the issue is resolved.

Once the console shuts down completely, restart the console by pressing the Xbox button.

Hold down the Xbox button on your console for 10 seconds.Click on the ‘Power mode’ setting and enable the ‘Energy-saving’ option.In the ‘Settings’ menu, head to ‘General’ then ‘Power mode & startup’.Press the Xbox button on your controller to open the guide.

Disc drive cleaner xbox one